Train company recovers millions from fare dodgers

Bob Dale
BBC News, South East
BBC A stationary South Western Railway train, painted in the company's blue, white and yellow livery.BBC
South Western Railway says fare dodging costs it about £40m a year

A railway company says its revenue officers have recovered £3.4m from fare dodgers over the course of a year.

South Western Railway, which operates between London Waterloo and Surrey, Hampshire, Berkshire, Dorset, Devon, Somerset and Wiltshire, estimates there are about seven million journeys made without a ticket on its services each year.

The operator says it believes that level of fare dodging costs it £40m a year.

One persistent offender was found to have evaded £49,000 over five years, and another more than £19,000, the company said.

South Western Railway A group of 11 South Western Railway revenue officers, all wearing blue uniforms and blue hi vis vests, pose together on the platform of Woking station.South Western Railway
South Western Railway's team of enforcement officers recovered £3.4m

Peter Williams, customer and commercial director, said: "We understand genuine mistakes happen. But, there's growing evidence of some systematically abusing the system.

"Our teams work around the clock to check tickets on stations and trains.

"They face many challenges, but their efforts have helped cut ticketless travel by more than 40% since 2017 and recover millions of pounds of taxpayer money."

Across the rail industry in the UK, it is estimated fare evasion costs nearly £240m a year.

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