Residents in Brixton without lift for 18 months
BBCResidents at a block of flats in south London said they have struggled for the past 18 months during which their lift has been out of service.
People living in the six-storey building on Loughborough Park estate in Brixton expressed concern about children, elderly or disabled neighbours.
Another one of the estate's lifts has also been broken for four weeks, and has had repeated issues over the past year.
The Guinness Partnership, which owns the estate, said it was "sorry for the unacceptable length of time" the lift has been out of service and said it would install a new lift in the next couple of weeks.
Michelle Alexakis lives on the top floor and has a lower back problem.
She is forced to walk up five flights of stairs to get her shopping home.
She said: "I haven't got anyone to help me. And it's costing me more because I'm having to do smaller, more expensive shops. Guinness should have already spoken to tenants about compensation because there was a time when we were still paying for the lift service charge when the lift wasn't working.
"That's ridiculous."
Another resident, George, said his main issue was the communication had been poor.
"In the last year and a half, we've received two texts and two letters. And the letters only came in the last few months telling us the lift was going to be replaced," he said.
Daniel Stewart is worried that his neighbour who lives on one of the upper floors of Littlewood House may have been isolated due to the lift being out of action for a month.
"I normally see her taking out her rubbish every few days, which I hadn't seen in a while," he said.
"So I was just a bit worried, in case the lift being out restricted her from leaving the premises. I found out that her son had come around and was looking after her but it does still mean that she hadn't left her property because I hadn't seen her in about four weeks."
A Guinness spokesperson said the lift at Clemoes House had been out of service "for an unacceptable length of time" and they were "sorry".
They added that a new lift was needed and they plan to begin the installation in the next couple of weeks.
The Guinness Partnership also said it would make "an appropriate compensation payment" to residents.
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