Witness History
Witness History
India's First Call Centre
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January 21, 2019
10 minutes
Available for over a year
Pramod Bhasin returned home to India in 1997 after working abroad for years. He spotted an opportunity to start a new industry that would revolutionise the country's economy. He tells Witness how he set up India's first call centre in spite of telecom challenges that might have put most entrepreneurs off.
Photo: Pramod Bhasin in one of the call centres he started. Credit: BBC.