Ointment appeal for disabled teen on 'last tube'

Joanna Morris
BBC News, North East and Cumbria
Hilary Rabbett George, a teenager with curly blond hair shaved at the sides and long at the top, smiles into the camera while wearing a beige coloured fleece open at the neck.Hilary Rabbett
George Rabbett-Smith needs round the clock support following his suicide attempt in 2023

The family of a disabled teenager desperate to source a discontinued ointment said those selling it at inflated prices were "morally corrupt".

George Rabbett-Smith, from Bowes, County Durham, is minimally conscious after attempting to take his own life in 2023 when he was 17 and suffers with persistent pressure sores.

Discontinued last year over supply issues, Metanium nappy rash ointment is the only product to have relieved his symptoms, his mother Hilary Rabbett said.

Down to their last tube and forced to call pharmacies around the country to try and source more, Ms Rabbett hit out at online sellers for charging £30 for a product which had retailed for less than £6.

She said George's spasticity meant his skin was particularly vulnerable to damage, including pressure and moisture sores.

Having treated the 19-year-old unsuccessfully with a range of prescription and non-prescription ointments, the family eventually obtained Metanium on prescription but their supply is almost exhausted.

"There are others we can use, but they tend to be more oily," Mrs Rabbett said.

"They're not going to dry, they will lock in moisture damage and prevent more taking place, but they won't dry out any barrier damage already there.

"Anyone who has a pressure sore knows they are very painful and uncomfortable.

"For someone who can't express that pain and discomfort, as George can't, it is quite distressing."

Hilary Rabbett George Rabbett, wearing a chest harness and red t-shirt, looks into the camera. There is a large plaster on his throat.Hilary Rabbett
George spends more than 20 hours a day in bed as a result of the brain injuries he sustained

Criticising the online sellers charging £30 and more for a single tube, she added: "To play on someone's vulnerability by selling something at £30 a tube with a RRP of about £6 is morally corrupt.

"But I guess times are hard and we all need to make money where we can."

A screen shot of online auction listings for Metanium Nappy Rash Ointment, showing prices of £32 and £30 for a tube
The in-demand ointment is now being sold at inflated prices via online selling sites

An alternative version of Metanium remains on the shelves, but the product used by George's family - which was designed to treat, rather than simply prevent nappy rash - contains the active pharmaceutical ingredient Titanium Salicylate.

A petition to reinstate the product was signed by hundreds reliant on it to treat a variety of skin problems.

But manufacturers Thornton & Ross have no plans to bring it back, and no remaining stocks.

A spokeswoman said Titanium Salicylate could no longer be sourced "reliably or sustainably".

She said the decision to stop producing it was not taken lightly, adding: "We explored all avenues in our attempts to find an alternative sustainable and reliable source of the ingredient or suitable alternatives to the ingredient.

"Unfortunately, despite our strenuous efforts, we were unable to identify any other solution."

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