Mobile firm to begin 3G switch off in July

A leading mobile company has announced it is to switch off its 3G services in several locations across England on 16 July.

Virgin Media O2 is to withdraw the service from Guildford in Surrey, Telford in Shropshire and Norwich in Norfolk.

It will then be switched off in Torquay, in Devon, on 4 August.

The firm said that all 3G services across the country will have been replaced by 4G and 5G by the end of 2025.

Virgin Media O2 said most customers will not have to do anything, but it will be contacting those who do not yet have 4G or 5G compatible devices. Alternatively, they can visit an O2 store for advice.

Vulnerable customers have been offered new devices free of charge, the company said.

The switch off follows a successful trial in Durham in April, with the company stating that 3G now carries less than 3% of its data.

Chief technology officer Jeanie York said: "We're switching off our 3G network to focus our attention and investment on upgrading faster and more reliable 4G and 5G networks that will give our customers a better overall experience.

"Our priority is to provide support to those who need it. That is why we are reaching out directly to customers."

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