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Top tips for online shopping this Christmas

As many people prepare to bag themselves an online bargain on Black Friday, consumer affairs correspondent Colletta Smith has these tips for making the most of it.

Read more: Top tips for Black Friday and Cyber Monday

22 November 2018

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Azerbaijan plane survivors recall moments before crash

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Tony Heywood in his community garden

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Lynn Stephenson is visiting every country after selling her house

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Northern Ireland

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Footage shows survivors walking from crashed Azerbaijani plane

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The library where books are kept under lock and key

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Former prisoner Lee Jack, wearing a black coat, smiles while looking at the camera - he's standing behind a cafe counter with cakes and biscuits in glass jars

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Tayside & Central Scotland

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Big Zuu stands in a Christmas-decorated kitchen

Big Zuu takes on Christmas leftovers

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Watch: Reeves 'deeply proud' to be first female chancellor

The Chancellor has presented her first Budget in the Commons.

Twins James and John Makanjuola,

The twins cleaning London's unloved spaces

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Paula Vennells at the Post Office inquiry

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Paula Vennells reaching for a tissue in the Post Office inqiuiry

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Ocado has added robotic arms to its newest warehouse near Luton.

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Ocado has added robotic arms to its newest warehouse near Luton.

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Archive footage shows Dame Anita Roddick talking about her company's success, in an 1984 interview.

Raid on Co-op store

CCTV shows violent raid on Co-op store

The retailer gave the footage to the BBC as it warned of a rise in attacks on retail staff.

Sir Howard Davies

Not that difficult to buy a home, says NatWest chair

Sir Howard Davies says he believes it is not currently "that difficult" for people to get on the housing ladder.

Joanna Jensen

'A viral Facebook post nearly blew up our business'

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Ofcom chief executive Dame Melanie Dawes

Broadband rises must be 'clearer', says Ofcom boss

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